Customer Service Skills.
CUSTOMER SERVICE SKILLS introduces learners to the importance of good customer service and looks at the impact and consequences of both good and bad customer service. This course covers how to interact positively with customers and gain an understanding of the importance of first impressions.
Content.
Benefits to an Organisation of Good Customer Service
Possible Consequences of Poor Customer Service
Value of Giving Customers a Positive First Impression
Verbal and Non-verbal Interaction With Customers
How to Respect Customer Needs
How to Deal with Complaints
Research
Mock Assessment
Sample Module.
AIM Qualification Suite.
Customer Service Skills is an RQF component in AIM L1 & L2 Employability Skills and and AIMVOCs.
RQF Component Numbers.
L1: F/616/0439 (3 credits)
Funding Available.
All AIM qualifications with eLearning attract government funding.
AIM XAMS Platform & Final Online Assessment.
Once learners have completed all eLearning modules and have successfully passed the mock assessment, which may be taken more than once, they should be scheduled for an externally set, externally marked online Multiple-Choice Question (MCQ) exam. The online multiple-choice exam, accessed via AIM XAMS platform, must be invigilated by an AIM approved invigilator.
