AIM L1 Skills for Working in Business, Administration & Customer Service Skills
AIM L1 Skills for Working in Business, Administration and Customer Service Industries (AIMVOC Business Admin, Customer Service) develops a learner’s knowledge to start or build on a career in Business, Administration and Customer Service.
AIM L1 Skills for Working in Business, Administration and Customer Service Industries (AIMVOC Business Admin, Customer Service) may be delivered entirely via eLearning. eAssessment may take place in college, in the workplace or at home.
| AIM Qualification RQF L1 | Credits | Ofqual No. |
|---|---|---|
| Award in Skills for Working in Business, Administration & Customer Service Industries | 6 | 603/1585/4 |
| Extended Award in Skills for Working in Business, Administration& Customer Service Industries | 9 | 603/1586/6 |
| Certificate in Skills for Working in Business, Administration & Customer Service Industries | 15 | 603/1587/8 |
RQF Components are selected for the number of credits required for the Award (6 credits), Extended Award (9 credits) and Certificate (15 credits).
| Subject | Ofqual No. | Level | Credits |
|---|---|---|---|
| Mandatory Vocational Component | |||
| Customer Service Skills | F/616/0439 | L1 | 3 |
| Business Terminology | H/616/9778 | L1 | 3 |
| Understanding the Business of Retail | F/650/1420 | L1 | 1 |
| Understanding Business Organisations | J/616/9840 | L2 | 3 |
| Employability Component | |||
| Job Seeking Skills | Y/616/0821 | L1 | 3 |
| Employment Rights, Contracts and Pay | Y/616/0463 | L1 | 3 |
| Employment Skills | M/616/0467 | L1 | 3 |
| Internet Safety for IT Users | T/616/1278 | L1 | 3 |
| Equality and Diversity at Work | A/616/0472 | L1 | 3 |
| Introduction to Business Administration & Customer Service Skills | R/616/0641 | L1 | 2 |
| Bullying and Harassment in the Workplace | L/616/0363 | L1 | 1 |
| Building Confidence & Self-esteem | A/616/0360 | L1 | 3 |
| Understanding Pensions | M/616/1165 | L1 | 9 |
Rules of Combination
Components with the same title at different levels are barred against each other.
L1 Award Learners must achieve a minimum of 6 credits from the Business, Administration and Customer Service Group at Level 1 only.
L1 Extended Award Learners must achieve 9 credits. A minimum of 6 credits must be achieved from the Business, Administration and Customer Service Group, up to 3 credits of these may be achieved at Entry 3 and/or Level 2. A maximum of 3 credits may be achieved from the Employability Group, at Level 1 only.
L1 Certificate Learners must achieve 15 credits. A minimum of 10 credits must be achieved from the Business, Administration and Customer Service Group, up to 5 credits of these may be achieved at Entry 3 and/or Level 2. A maximum of 5 credits may be achieved from the Employability Group, at Level 1 only.
Related AIM eLearning
Hyperlinks lead to related qualifications, RQF components and ‘additionality’ modules often delivered alongside AIMVOC Health: