Call Centres - Good Customer Service
CALL CENTRES - GOOD CUSTOMER SERVICE introduces learners to working in a call centre and identifies jobs both in sales and helplines. This short course looks at the three main key skills required for good call centre customer service in a call centre, namely, active listening, professionalism and communicating clearly.
Content
Call Centres – An Introduction
Key Skills for Good Call Centre Customer Service
Dealing with Difficult Customers
Jobs in ‘Customer Sales’ Jobs
Jobs in ‘Customer Helpline’
Sample Modules
AIM Qualification Suite
This course is to be used as ‘additionality’ for learners enrolled on L1 Customer Service Skills within AIM L1 Employability Skills and AIMVOC L1 Skills for Working in Business Administration & Customer Service Skills.
Funding Available
All AIM qualifications with eLearning attract government funding.
AIM XAMS Platform & Final Online Assessment
Once learners have completed all eLearning modules and have successfully passed the mock assessment, which may be taken more than once, they should be scheduled for an externally set, externally marked online Multiple-Choice Question (MCQ) exam. The online multiple-choice exam, accessed via AIM XAMS platform, must be invigilated by an AIM approved invigilator.
